Does Bare Lash Ship to PO Boxes and Parcel Lockers?
We use the postage service Sendle, so we do not ship to PO Boxes, Postage Lockers or Post Offices. We require a physical street address, which can be your home or office address, as well as collection points such as newsagents or service stations. You can see more on Sendle's website here.
Can Bare Lash Ship to my Country?
We ship free from Australia to 189 countries worldwide. We do not ship to the following countries: Cuba, Guatemala, Iran, North Korea, Syria, Sudan (North).
What Is the Shipping Time on Orders?
As a general guide:
Australia | 2-3 business days
New Zealand | 4-6 business days
North America, Western Europe, Asia and the Pacific | 6-13 business days
Rest of the world | 10-15 business days
Check your country here.
What Is Your Returns Policy?
We cannot accept returns as our products, once opened or received by someone out of our factory, cannot be reused. We do, however, allow refunds if the product if faulty, and you can request a refund by emailing us at email@example.com.
Who Do You Ship With?
We use the Australia courier service, Sendle.
How Do I Track My Order?
You can track your parcel using the Sendle website here. We also provide you with email updates when your parcel is dispatched and on the way.
Will My Parcel be Delivered to My Address?
Yes. We deliver to the address that you have provided during check out. If you’re not home, Sendle will try to leave your package in a safe place, and if a safe place can not be found, your parcel will either be sent to a location for pick up, or another delivery will be attempted.